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  Services > Warranty Information

Warranty Information
TOUCHMATE       :          Product Duration
Hardware                 :           One-year limited warranty
Software                  :           One-year technical support

The term “TOUCHMATE Hardware Product” is limited to the hardware components and required firmware. The term “TOUCHMATE Hardware Product” DOES NOT include any software applications or programs, non-TOUCHMATE products, or non-TOUCHMATE branded peripherals.

All non-TOUCHMATE products or non-TOUCHMATE-branded peripherals external to the TOUCHMATE Hardware Product — such as external storage subsystems, displays, printers, and other peripherals — are provided without TOUCHMATE warranty. However, non-TOUCHMATE manufacturers and suppliers or publishers may provide their own warranties directly to you.

TOUCHMATE warrants that the TOUCHMATE Hardware Products that you have purchased or leased from TOUCHMATE are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from TOUCHMATE, or from the date TOUCHMATE completes installation. Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or lease date. You may be required to provide proof of purchase or lease as a condition of receiving warranty service. You are entitled to hardware warranty service according to the terms and conditions of this document if a repair to your TOUCHMATE Hardware Product is required within the Limited Warranty Period. Unless otherwise stated, and to the extent permitted by local law, new TOUCHMATE Hardware Products may be manufactured using new materials or new and used materials equivalent to new in performance and reliability.

TOUCHMATE may repair or replace TOUCHMATE Hardware Products (a) with new or previously used products or parts equivalent to new in performance and reliability, or (b) with equivalent products to an original product that has been discontinued. Replacement parts are warranted to be free from defects in material or workmanship for ninety (90) days or, for the remainder of the Limited Warranty Period of the TOUCHMATE Hardware Product they are replacing or in which they are installed, whichever is longer.

TOUCHMATE will, at its discretion, repair or replace any component or hardware product that manifests a defect in materials or workmanship during the Limited Warranty Period. All component parts or hardware products removed under this Limited Warranty become the property of TOUCHMATE. In the unlikely event that your TOUCHMATE Hardware Product has recurring failures, TOUCHMATE, at its sole discretion, may elect to provide you with

(a) a replacement unit of TOUCHMATE’s choosing that is the same or equivalent to your TOUCHMATE Hardware Product in performance or

(b) to give you a refund of your purchase price or lease payments (less interest, if applicable) instead of a replacement. This is your exclusive remedy for defective products.

Exclusions

TOUCHMATE does not warrant that the operation of this product will be uninterrupted or error-free. TOUCHMATE is not responsible for damage that occurs as a result of your failure to follow the instructions intended for the TOUCHMATE Hardware Product.

This Limited Warranty does not apply to expendable or consumable parts and does not extend to any product from which the serial number has been removed or that has been

damaged or rendered defective

(a) as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration, or other external causes

(b) by operation outside the usage parameters stated in the user documentation that shipped with the product

(c) by software, interfacing, parts, or supplies not supplied by TOUCHMATE

(d) by improper site preparation or maintenance

(e) by virus infection

(f) from loss or damage in transit

(g) by modification or service by anyone other than

(i) TOUCHMATE, (ii) an TOUCHMATE authorized service provider, or (iii) your

own installation of end-user-replaceable TOUCHMATE or TOUCHMATE-approved

parts if available for your product in the servicing

country/region.

 

YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. TOUCHMATE IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY

PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. TOUCHMATE IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY TOUCHMATE WHEN THE PRODUCT IS MANUFACTURED. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE.

Limited Warranty Period

The Limited Warranty Period for a TOUCHMATE Hardware Product is a specified, fixed period commencing on the date of purchase. The date on your sales receipt is the date of

purchase unless TOUCHMATE or your reseller informs you otherwise in writing.

Types of Warranty Service

To enable TOUCHMATE to provide the best possible support and service during the Limited Warranty Period, you may be directed by TOUCHMATE to verify configurations, load most recent firmware, install software patches, run TOUCHMATE diagnostics tests, or use TOUCHMATE remote support solutions where applicable. TOUCHMATE strongly encourages you to accept the use of or to employ available support technologies provided by TOUCHMATE. If you choose not to deploy available remote support capabilities, you may incur additional costs due to increased support resource requirements. Listed below are the types of warranty support service that may be applicable to the TOUCHMATE Hardware Product you have purchased.

Carry-in Warranty Service

Hardware service during the warranty period can be obtained by returning your computer to an TOUCHMATE authorized service Center.

  Contacting TOUCHMATE

  If your product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve the problem, you can receive support by doing the

following:

• Locate your nearest TOUCHMATE Support location via the Web at:

http://www.touchmatepc.com/new/page.asp?pagecatid=5&pagescatid=18

 

Contact your authorized TOUCHMATE dealer or authorized service provider, and be sure to have the following information available before you call TOUCHMATE:

• Product serial number, model name, and model number

• Applicable error messages

• Add-on options

• Operating system

• Third-party hardware or software

• Detailed questions

 

WARNING: When using this device, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

Do not use this product near water; for example, near a bathtub, wash bowl, kitchen

sink, or laundry tub, in a wet basement, or near a swimming pool.

Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning.

Do not use this product to report a gas leak in the vicinity of the leak.

Always disconnect the modem cable before opening the equipment enclosure or touching an uninsulated modem cable, jack, or internal components.

If this product was not provided with a telephone line cord, use only No. 26 AWG or

larger telecommunication line cord in order to reduce the risk of fire.

Do not plug a modem or telephone cable into the Network Interface Card (NIC) receptacle.

 

SAVE THESE INSTRUCTIONS

Additional Safety Information

This product has not been evaluated for connection to an “IT” power system (an AC distribution system with no direct connection to earth, according to IEC 60950).

 

AC Power Safety Warning

 

WARNING: Install the computer near an AC outlet. The AC power cord is your computer’s

main AC disconnecting device and must be easily accessible at all times. For your safety, the power cord provided with your computer has a grounded plug. Always use the power cord with a properly grounded wall outlet, to avoid the risk of electrical shock. WARNING: Your computer is provided with a voltage select switch for use in a 115 or 230V _ power system. The voltage select switch has been pre-set to the correct voltage setting for use

in the particular country/region where it was initially sold. Changing the voltage select switch to the incorrect position can damage your computer and void any implied warranty.

 

WARNING: To reduce the possibility of an electric shock from the telephone network, plug your computer into the AC outlet before connecting it to the telephone line. Also, disconnect the telephone line before unplugging your computer from the AC power outlet.

 

WARNING: Always disconnect the modem cord from the telephone system before installing or removing your computer cover.

 

WARNING: Do not operate the computer with the cover removed.

 

WARNING: For your safety, always unplug the computer from its power source and from any telecommunications systems (such as telephone lines), networks, or modems before performing any service procedures. Failure to do so may result in personal injury or equipment damage. Hazardous voltage levels are inside the power supply and modem of this product.

 

Lithium Battery Caution

WARNING: The computer uses a lithium battery, type CR2032. There is danger of an explosion if the battery is incorrectly replaced. Replace only with the same, or equivalent, type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

 

Laser Safety Statement

Class 1 LED Product

The CD and DVD drives contain a laser system and are classified as a “Class 1 Laser Product” under a U.S. Department of Health and Human Services (DHHS) Radiation Performance standard according to the Radiation Control for Health and Safety Act of 1968.

Should the unit ever require maintenance, contact an authorized service location.

 

WARNING: Use of controls, adjustments, or performance procedures other than those

specified in the Upgrading and Servicing Guide may result in hazardous radiation exposure. To prevent direct exposure to laser beam, do not try to open the enclosure of the CD or DVD drives.

 

Laser Product Label

The following label or equivalent is located on the surface of laser products:

This label indicates that the product is classified as a CLASS 1 LASER PRODUCT. This label appears on a laser device installed in your product.

 

Note to CATV System Installer

This reminder is provided to call the CATV systems installer’s attention to section 820-93 of the National Electric Code, which provides guidelines for proper grounding and in particular, specifies that the Coaxial cable shield shall be connected to grounding system of the building, as close to the point of cable entry as practical.

TV Antenna Connectors Protection

External Television Antenna Grounding

If an outside antenna or cable system is connected to the product, be sure the antenna or cable system is electrically grounded so as to provide some protection against voltage

surges and built-up static charges. Article 810 of the National Electrical Code, ANSI/NFPA 70, provides information with regard to proper electrical grounding of the mast and supporting structure, grounding of the lead-in wire to an antenna-discharge unit, size of grounding conductors, location of antenna-discharge unit, connection to grounding electrodes, and requirements for the grounding electrode.

Lightning Protection

For added protection of any product during a lightning storm, or when it is left unattended and unused for long periods of time, unplug the product from the wall outlet and disconnect the antenna or cable system. This will prevent damage to the product from lightning and power line surges.

 

Support Information

Don’t Forget to Register!

You can register your computer through the following link. http://www.touchmatepc.com/new/register.asp

 

For online Support, Please Send us an Email to

Support@touchmatepc.com

 

For your Complaints, Suggestions, Please Send us an Email to Customercare@touchmatepc.com

 

Are You Missing Components?

Check the contents of the computer box after you’ve purchased your computer. If any components are missing, you have 30 days from the date of purchase to contact TOUCHMATE Customer Care for replacement. After this period, you may be charged for these components.

 

 

 

The information contained herein is subject to change without notice


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