Our service commitment to you!
TOUCHMATE is committed to provide the best customer support to all our members. To achieve this goal, our Customer Support Representatives are trained in specific areas and receive ongoing education about the latest TOUCHMATE web site changes. Also, our Quality Control department monitors our representatives to make sure they give you the best possible response. Lastly, we randomly survey our members to make sure they are satisfied with our service. If they aren't, we will work to make it right.
Turnaround time for email inquiries
we will always respond to you as quickly as possible, usually within 24 to 48 hours. If you have an urgent question, we will try to answer sooner.
Please remember that response time can depend on many factors, such as the number of other emails we have received before yours, and how complex your issue is. While it may sometimes take longer than 24 to 48 hours to hear from us, you can be assured that we are working to answer you as soon as we can.
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